Showing results for 2019-01
Reducing Amazon Connect Telephony Costs by 46% while Improving Caller Experience
The "Call Me" concept isn't new but it's low-hanging fruit that many don't take advantage of. Using Amazon Connect, we'll create a simple UI to improve the caller experience while saving 46% on our t…
Home Automation Dashboard - Version 3
Over the past two years, I've had a few iterations on my home dashboard project. All of the integrations for a "smart home" have been rather dumb in the sense that they're just handling static trans…
Lambda Data Dips within Amazon Connect Contact Flows
I've read many different guides on this but none seemed to provide end-to-end guidance or were cluttered with other noise unrelated to Lambda or Connect.
The power of Lambda function inclusion in th…